Cancellation Policy

Cancelled trips

If the trip is cancelled due to COVID / India travel restrictions, we will aim to notify you as soon as possible.

Privacy policy

Any personal information that we collect about you will be handled with care. It may be used for any purpose associated with the operation of a trip: making a booking, taxi service, hotel etc.

Deposit requirement

You are required to pay a deposit for your booking to be confirmed. We require a booking deposit of $750 cad. Read below in the "cancellation by you" for refundable options.

Acceptance of booking and final payments

Once deposit is sent, we will issue you a booking confirmation invoice. A contract will exist between you and us from the date we issue the confirmation invoice and when we accept your payment. Please refer to your booking confirmation invoice for details regarding final payments. We accept e-transfers only. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled.

Your details

For us to confirm your travel arrangements, you must provide all requested details with the balance of the trip price. Necessary details vary by trip; they include but are not limited to full name as per passport, date of birth, nationality, passport number, passport issue and expiry date. Please share any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements.

Cancellation by you

If you cancel your booking the cancellation terms set out below will apply:

1. June 1 - July 1: we will hold $250 of your deposit and return the remainder

2. July 2 - August 31: we will hold $500 of your deposit and return any remainder

3. September 1 - October 31: we charge a cancellation fee of 60% of the total cost

4. November 1 - December 28: unless extreme situation occurs (read below for an outline), we cannot offer a refund for the trip as of November 1 as this is the last day to book a spot. If you leave a trip for any reason after it has commenced, we are not obliged to make any refunds for unused services. If you fail to join a trip, join it after departure, or leave it prior to its completion, no refund will be made.

Cancellation by us

In the event that we cancel your trip due to travel regulations in India, you will receive a full refund minus $100 cad administration cost.

If your trip is cancelled due to a Force Majeure Event:

A “Force Majeure Event” includes but is not limited to: acts of God; war; civil commotion; riot; blockade or embargo; fire; explosion; breakdown; union dispute; earthquake; epidemic, pandemic or other health emergency; flood; windstorm or other extreme weather event; lack or failure of courses of supply; passage of any law, order, proclamation, regulation, ordinance, demand, requisition or requirement or any other act of any government authority, beyond the reasonable control of the parties, whether or not foreseeable, which would make it dangerous or not viable for a trip to commence or continue.

In the event that we cancel your trip due a Force Majeure Event, you will receive a full refund minus $100 cad administration cost.

In the event of any cancellation, there will be no claim for damages by either party against the other and we are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights