Cancellation Policy
Cancelled trips
If the trip is cancelled due India travel restrictions, we will aim to notify you as soon as possible.
Deposit requirement
You are required to pay a non-refundable deposit of $750 for your booking to be confirmed. Read below in the "cancellation by you" for refundable options.
Acceptance of booking and final payments
Once deposit is sent, we will issue you a booking confirmation invoice. A contract will exist between you and us from the date we issue the confirmation invoice and when we accept your payment. Please refer to your booking confirmation invoice for details regarding final payments. We accept e-transfers only. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled.
Your details
For us to confirm your travel arrangements, you must provide all requested details with the balance of the trip price. Necessary details vary by trip; they include but are not limited to full name as per passport, date of birth, nationality, passport number, passport issue and expiry date. A phone call to discuss any pre-existing mental or physical medical conditions may occur to ensure your ability to travel to India.
Cancellation by you
If you cancel your booking the cancellation terms set out below will apply:
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Up to October 31: We will hold $750 of your deposit and return any remainder
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November 1 - February 28: We charge a cancellation fee of 60% of the total cost
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After March 1: Unless extreme situation occurs (read below for an outline), we cannot offer a refund for the trip. If you leave a trip for any reason after it has commenced, we are not obliged to make any refunds for unused services. If you fail to join a trip, join it after departure, or leave it prior to its completion, we unfortunately cannot offer you a refund due to our connections being pre paid.
Cancellation by us
In the event that we cancel your trip due to travel regulations in India, you will receive a full refund.
If your trip is cancelled due to a Force Majeure Event:
A “Force Majeure Event” includes but is not limited to: acts of God; war; civil commotion; riot; blockade or embargo; fire; explosion; breakdown; union dispute; earthquake; epidemic, pandemic or other health emergency; flood; windstorm or other extreme weather event; lack or failure of courses of supply; passage of any law, order, proclamation, regulation, ordinance, demand, requisition or requirement or any other act of any government authority, beyond the reasonable control of the parties, whether or not foreseeable, which would make it dangerous or not viable for a trip to commence or continue.
In the event that we cancel your trip due a Force Majeure Event, you will receive a full refund minus $150 cad administration cost.
In the event of any cancellation, there will be no claim for damages by either party against the other and we are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.